Do not waste your time and money calling ebay. A bit of a strange situation: I recently sold an item on ebay, as I was packing the item it got damaged. btw the comuputer is worth like $400 CAD You'll receive an email confirmation about your claim, including the policy number, claim amount, and claim number. Your Selling Fees will be Refunded. I live in NC and the buyer lives in CA. The seller will also pay for return postage.. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. Item damaged via eBay Uk international shipping (GSP) Your Message isn't very clear. Fill out the claim form. Sold item on Ebay damaged before being despatched Started by biscuit73, 8 Apr 2010. Save up to 30% off USPS, 37% off FedEx, and 48% off UPS ® Ground shipments. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." After over a month of emails and calling them. eBay Labels is the easy way to handle shipping for your eBay sales. 559393041288 15384e5a-7c83-42d4-85cf-fa3f67e540d8:176b53ed1a7 19997. I have no insurance on shipping. UPAAA000000095986939 this is my global tracking number. If eBay or Pitney Bowes determines that an item is undeliverable, eBay and Pitney Bowes reserve the right to dispose of or liquidate the item in the manner they see fit. Go to Shipping labels - opens in new window or tab in My eBay or Seller Hub. All the buyer needs to do is open a case on PayPal to receive their refund. I have been instructed to open a case against the item and not against the sell and i at a lose as … Please see If they go ahead with the claim, remain calm and polite but make it clear that the item was checked before sending and there was no damage. Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items from them. I talked to my seller about it and he confirmed that it was in good working order when it was shipped. Read our full policy below for more details and specific requirements by listing category. I sent off an ebay package to a buyer. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. Find the shipping label for the item and select Create claim under More actions. Learn about the range of shipping options that you can offer buyers. If it's the Item you need to ask your Buyer to open a Returns Case in the Resolution Centre. Contact the seller and see what course of action he would like you to take. First, message the buyer and explain. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. In future there is always the option of refusing to take delivery if you suspect transit damage. A common scam involves a fraudster purchasing a new item from eBay that they already have a broken version of. 2 min article ; Saving through combined shipping. For items damaged during shipping, like op's case - specifically once pitney bowes are involved - ebay will generally ensure you dont lose out because of this. It only sold for $5 but shipping via Canada Post was $15 and that included insurance. I wrote to the … Items arriving ‘damaged’ eBay’s Money Back Guarantee provides buyer confidence but has the potential to do the opposite for sellers since they are responsible for any item damage until it is delivered. Report Inappropriate Content. The buyer of my item claims it was damaged badly during shipping. If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might provide a partial refund to account for the loss in the item's value. it was well packed with fragile on the box. The seller will also pay for return shipping.. It was not damaged before it left my house, I have pictures to prove it. The buyer has advised me that the item has arrived damaged. In many cases the buyer is covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Posts: 1,615. Item I purchased was damaged during shipping Seller states she is not responsible as it was the post office fault. There is no fee to join the Global Shipping Program, but some listing charges still apply to you and your buyer. Sold item on Ebay damaged before being despatched Sign in to follow this . Skip to main content. Wait until the last day before the case is escalated … Say something like: "Hello, thank you for purchasing the Starbucks mug. If the item is returned used or damaged, you may qualify to issue a partial refund. 2 min article ; Get help if you bought as a guest. Message 14 of 38 (5,382 Views) 0 Helpful Highlighted. pillarboxred View Listings. Take advantage of free shipping supplies. Prev; 1; 2; Next; Page 1 of 2 . Estimated delivery dates let you know when you can expect an eBay item to arrive. looks like I've lost $400 and the will to ever use Ebay again. If the item was damaged in the UK Shipping Centre or in international transit, we’ll cover the loss or damage to the buyer and you’ll keep the money from the sale. Ask if they would like a replacement item from your store. If a buyer threatens negative feedback to get something he is entitled to such as a return/refund on a damaged item, ebay do not consider that to be extortion. 0 Helpful Highlighted or should buyer file claim with USPS that you can an... Will to ever use eBay again buyer needs to do is open a Returns case in the USA 's! 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