Strong communication skills. Recommended skills. Listen to others and ask questions. We ranked the top skills based on the percentage of Front Desk Receptionist resumes they appeared on. If you can respond promptly and creatively to these challenges, you can give guests a good experience, and you can earn a good review for your hotel despite a difficult situation. For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Speak clearly so listeners can understand. Below we've compiled a list of the most important skills for a Front End Clerk. Unfortunately this position has been closed but you can search our 64 open jobs by clicking here. Find out how you can get a new job or improve the one you have. People in guest services, therefore, need to be comfortable promoting products and services. Clerk Front Desk Clerk Miami,Fl Front Desk Clerk, Miami,Fl. It’s called a resume profile, and it comes in two flavors: the front desk resume objective or front desk clerk summary. They also need to be strong problem solvers. Showing 1 location. Ability to learn on the job. Those working within the hospitality industry need strong interpersonal and communication skills. You can discover if this career is right for you, or find out which qualifications you should show off in a resume or an interview. Robert Half Miami. Write a cover letter that convinces employers you’re the best. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Contra Costa County | Martinez, CA Front Desk Clerk 12/2015 - 11/2017 Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction. Hotel Front Desk Clerks have strong administrative and service skills, and can adapt and respond quickly to a high volume of client requests and inquiries. Spell check? Front desk clerks are not only told about these problems but they are expected to solve them. Front Desk Clerks provide a friendly, supportive presence and connection for tenants, visitors and service personnel while monitoring the building for problems and any safety concerns. Informed customers about payment methods and verified credit card data. Description. A desk assistant must have the skills and qualities to maintain an efficient, well organized reception center. Hotel Front Desk Clerks complete a variety of hotel management tasks, such as handling bookings, managing correspondence, accommodating guests, billing, taking payments, and solving complaints. Highly qualified in service-based, customer service positions requiring an emphasis on customer satisfaction in a fast-paced environment. Concord Hospitality Miami Part-Time. Excellent customers service. Hotel clerks will use active listening skills to understand the individual needs of each customer. See what skills people typically need to work as a hotel front desk clerk in Canada. To make yours unique, add some extra resume sections. Be sure to also include important personal skills a front desk clerk needs for top job performance, such as communication, organization, and the ability to calm down upset customers. Job Category: Front Desk/Office. See what skills people typically need to work as a hotel front desk clerk in Canada. Desk clerk / Front desk agent / Hotel clerk / Motel clerk / Resort clerk. One of our users, Nikos, had this to say: [I used] a nice template I found on Zety. Get the job you want. Unfortunately this position has been closed but you can search our 64 open jobs by clicking here. Front Desk Clerk with extensive knowledge of customer service and office management. This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty. Objective : To obtain a customer service position, utilizing my experience, skills, and abilities to provide clients with positive experiences and generate repeat business.Ability Summary Technically skilled with personal computers using Windows operating systems, able to learn new software programs quickly. Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities. Hotel Front Desk Clerk Resume Examples. One of the most important skills that a front desk clerk will have is the ability to please any guest. Seeking to give excellent customer support at Chelton Hotels, Inc. At the Peak Hotel at Mellow River, saved 20+ hours per week for staff and management by solving customer issues. Instead, save it for last to make it easier to get those thoughts down. Below, our resources, including expert writing tips, are at your fingertips! They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Instructed team members on hotel products, services, facilities, events, pricing, and policies to maintain a competent and transparent work environment. My resume is now one page long, not three. They must keep track of details and procedures, keep accurate records, and maintain files that are easy to access and understand. When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Hotel Front Desk Clerk II Resume. Hotel front desk clerks work in the lobby or reception area of hotels, motels and resorts and provide a variety of guest services. The average hourly pay for a Front Desk Clerk with Data Entry skills is $10.58. What skills do you need to be a Front Desk Clerk? Emergency Handling. Ensured compliance with hotel company standards and city hospitality policies. 16,932 open jobs for Front desk clerk. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Front desk employees need to be able to get along and work with a variety of people. The front desk position at a hotel requires many different skills, and the details can vary depending on how the hotel is organized and what kind of guests the hotel serves. All Rights Reserved. Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts. They could be major, such as a guest whose reserved room is not wheelchair accessible, as they had requested. We ranked the top skills based on the percentage of Front Service Clerk resumes they appeared on. © 2020 Works Limited. BASIC INFORMATION. Pro Tip: Front desk clerks require plenty of soft skills, such as empathy and communication. Sometimes they have to work with other employees at the front desk to handle a difficult problem. For example, 12.7% of Front End Clerk resumes contained Stock Shelves as a skill. To be the face of your company, you’ve got to put a good face on your hotel front desk resume with a perfectly structured education section. Get the job you want. Below we've compiled a list of the most important skills for a Front Service Clerk. Front Desk Clerk. Create a resume in 5 minutes. Current part-time university student enrolled in bachelor’s degree program in business management. The front desk clerk responsibilities comprise attending the guests, understanding their requirements, providing them with the necessary information, directing them to the concerned personnel, etc. Hotel front desk clerks work in the lobby or reception area of hotels, motels and resorts and provide a variety of guest services. It involves the day-to-day administrative tasks of an office, such as answering phones, scheduling appointments, sending faxes, and filing documents. Front Desk Resume Sample (with Job Description & Skills), See 20+ resume templates and create your resume here, See more templates and create your resume here, Front Desk Receptionist Resume Sample & Guide, Office Administrator Resume Sample & Guide, how to write a front desk clerk cover letter, 99 LinkedIn Profile Tips: from Summary & Headline to Images, Thank You Email After an Interview: 6 Sample Notes for All Jobs, "What Motivates You?" Front Desk Clerk Resume. While you don’t need to be an expert in the world of tech, you do need to be computer literate. Like a fire in the foyer, you’ve got to grab their attention with this introduction as soon as they begin. Improve your resume with help from expert guides. You need to demonstrate both excellent written and oral communication skills, listen to customer’s complaints, and understand and anticipate their needs. Apply to this job. Accessed Oct. 5, 2020. This introduction type sums up your front desk skills and office-related experience. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have.. Below we've compiled a list of the most important skills for a Front Desk Receptionist. … Reason and Problem Solve. Doesn’t matter if you’re making a hotel front desk resume or a medical office front desk resume—. Front Desk Clerk Knights Inn | Port Charlotte, FL 08/2020 - Current. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. Being a front desk employee means you will be the first person that guests bring their problems to. Try our resume builder. Front Desk Clerks work in almost any industry and they are responsible for greeting visitors and performing clerical tasks. Front Desk. Met needs of walk-in customers by staying up-to-date on room availability and current promotions. You need a great resume format to ensure it’s structured and easy to understand. To learn more visit our Privacy Policy. Read and understand work-related materials. Another skill is customer focus as the front desk clerk will have to ensure the guests are happy. Age: 26 Gender: Female Tests Taken: IQ Score: 125 × DISC × Compliance: 10: Dominance: 39: Influence: 39: Steadiness: 12: English C2(Advanced/Mastery) × Last Active: 2021-01-01 Member Since: 2020-12-28. They speak with guests in person and over the phone all day, so it is important that they speak clearly and maintain a positive tone. See 20+ resume templates and create your resume here. Even when the hotel is very busy, the employee should be able to juggle a variety of tasks while remaining friendly to customers. Answered phones, responded to customer inquiries and transferred calls to appropriate staff members. An individual should possess the following qualities: 1. Pro Tip: Front desk clerks require plenty of soft skills, such as empathy and communication. You don’t need a college degree or any relevant experience to be a hotel front desk employee, although an associate’s degree in business, administration, or hospitality can help. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings; Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Front Desk Clerk. Excellent analysis skills. Company: Namibia Institute of Pathology: Reference # CLERK001: Published: 02/09/2020: Contract Type: Permanent: Location: Windhoek, Khomas Region, Namibia : Introduction: To provide quality secretarial and office administration services to the reception area at NIP House. Hotel Front Desk Requirements: High school qualification or equivalent. Utilizing interpersonal skills to enhance company efficiency and profitability . A: A good front desk clerk knows how to talk to people and relay information in an efficient manner. Below we've compiled a list of the most important skills for a Front Desk Receptionist. Hotel Front Desk Clerks have strong administrative and service skills, and can adapt and respond quickly to a high volume of client requests and inquiries. So, adhere to these resume formatting rules: Pro Tip: If you’re applying to your first job as a front desk clerk, check out our no-experience resume guide for helpful tips on adding transferable skills and experience. One of the most important skills that a front desk clerk will have is the ability to please any guest. Front desk clerk will be responsible for office administration, marketing, cashiering, customer service, office maintenance, graphic designing and must be able to work with all office machine. For example, 11.0% of Front Desk Receptionist resumes contained Customer Service as a skill. Front Desk Clerk with extensive knowledge of customer service and office management. That intro statement at the top of any resume for front desk jobs? wd-deo.gc.ca. Check out other front desk and office-related resume guides: Now, here’s how to write a front desk resume: Whether it’s at a hotel reception or at the local car dealership, front desk clerks keep things organized so everything goes smoothly. Job ID: Front Desk Clerk (Batavia) Careerbuilder TIP. Create a cover letter in 5 minutes. Possession of the following skills will help ensure successful day-to-day operations in this role: Cash and Receipts Management, Customer Satisfaction, Customer Service, Invoice Management, Bookings and Reservations, Guest Check in Service, Guest Check out Service. Shooting off a quick email or making a brief call might be the thing that gets you hired. Boost your career with these easy LinkedIn profile tips and tricks. Get a weekly dose of inspiration delivered to your inbox. Sample Front Desk Resume—See more templates and create your resume here. Read more! Top Front Desk Receptionist Skills. Learn more. Well-presented and professional appearance. Perhaps most importantly, you need to carry yourself in a professional, polite, and friendly manner at all times. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. This site uses cookies to ensure you get the best experience on our website. Front desk clerk will be responsible for office administration, marketing, cashiering, customer service, office maintenance, graphic designing and must be able to work with all office machine. Pick the right format for your situation. 3. Issues invoices and collects room fees. SKILL SUMMARY. Front Desk Clerk. The following outline highlights some of the course’s key learning points. They must keep track of details and procedures, keep accurate records, and maintain files that are easy to access and understand. The demand for hospitality-related services is growing worldwide. Front Desk Reception Clerk. See perfect resume samples that get jobs. Thanks for your interest in the Front Desk Clerk ( Part Time; Varied Shift) position. Talk up your office-related experience and any front desk duties. It’s fast and easy to use. Here’s how to write the best front desk job description for resumes: Pro Tip: Don’t have front desk experience? Apply on company site. While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. A typical Front Desk Clerk resume examples describes duties such as offering advice and information to customers, taking phone calls, updating databases, taking orders, collecting payments and many others. The front desk clerk is often the first person to know about it if a guest has an issue while on the property, such as a late arrival or a change in appointment or departure time. Below, our resources, including expert writing tips, are at your fingertips! Front Desk Clerk. BASIC INFORMATION. 1 year and 9 months as a Front Desk Clerk and 7 months as a Secretary. Front Desk Clerk Knights Inn | Port Charlotte, FL 08/2020 - Current. You must either be already comfortable with the software the hotel uses and be able to learn new software quickly. The following are a few types of guest service skills. Previous hospitality experience would be advantageous. Get at us in the comments below, and thanks for reading! Managed customer complaints and rectified issues to complete satisfaction. You need to stand out if you want that call back for an interview. This one talks up your front desk career goals, while still providing a numbered win to prove your capabilities. Don’t think your education resume section is important? Pro Tip: Don’t forget to follow up on your application. Visit PayScale to research front desk clerk hourly pay by city, experience, skill, employer and more. 2. Front Desk Clerk interacts with the customer to ensure that the check-in and check-out is carried out efficiently. [ More] Write clearly so other people can understand. Objective : To obtain a customer service position, utilizing my experience, skills, and abilities to provide clients with positive experiences and generate repeat business.Ability Summary Technically skilled with personal computers using Windows operating systems, able to learn new software programs quickly. Here are great additions to a resume for front desk jobs: 53% of employers say a resume without a cover letter isn’t enough. Thanks for your interest in the Front Desk Clerk - Level 1 **$1000 Hiring Bonus** position. Comply with Company and department policies and procedures. Learn how to make a CV that gets interviews. Ability to enter Hotel (LMS) in computer. Managed invoicing and rate negotiation for large clients, business guests, and group tours. The individual will be reporting to the Manager. Front Desk Clerk Resume. Front desk employees often have to work with others. Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals. Pick the resume summary if you have front desk job experience. Need more hotel front desk resume samples? Being organized allows a front desk worker to juggle these multiple tasks. Develop a personal action plan to improve both their image and their skills at the front desk. Highly qualified in service-based, customer service positions requiring an emphasis on customer satisfaction in a fast-paced environment. Reduce the number of front desk job description bullet points you give as you go further back, and include only the most relevant clerk accomplishments. Answer general interest calls to the area. Start building your resume here. Notice when something is wrong or is likely to go wrong. Add key achievements with numbers to verify your value. Hotel Front Desk Clerk (NOC 6525) may also be called: Guest Services Agent; Room Clerk; Night Clerk; Hotel Receptionist; What Would I Do? It also adds a key achievement with numbers to prove you’re the candidate with the amenities they’re looking for. Front Desk Clerk. Part of the problem-solving aspect of a front desk clerk's job duties is to anticipate issues before they happen. Managed customer complaints and rectified issues to complete satisfaction. Visit PayScale to research front desk clerk hourly pay by city, experience, skill, employer and more. See perfect cover letter samples that get jobs. Perhaps most importantly, you need to carry yourself in a professional, polite, and friendly manner at all times. An individual should possess the following qualities: 1. Show the HR manager you’re the best front office candidate with a perfect skills list. PayScale. 1 year and 9 months as a Front Desk Clerk and 7 months as a Secretary. Posting Details . Get a leg up on the competition with a resume crafted by our professional writers. Front Desk Resume—Sample and 25 Tips (+Objective & Skills) You make the company look good, meeting, greeting, and solving problems with efficiency and a smile. The following list offers some examples of essential skills: Find out more about Zety and its career experts. Excellent customer service skills. See a sample interview thank you email you can copy and use. Front Desk Clerk Belterra Casino Resort Resume Examples & Samples Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the … Strong verbal communication, ability to sort out problems effectively, good business acumen, good organization, time management and interpersonal skills are some of the other required skills. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Front Desk Clerk, suggesting that having these keywords on a resume are important for success as a Front Desk Clerk. Adept at resolving guest conflict, with strong communication skills, both oral and written. Pick the right resume format for your situation. Hilton Garden Inn Alexandria Old Town 1620 Prince St Alexandria, VA 22314, USA +0 more less. The second component of the program includes four weeks of specific skills training in the student's individual [...] area of interest such as an entry-level cook, food and beverage server, housekeeping [...] room-attendant or front-desk clerk. Must have flexible hours. A front desk clerk may work in many settings, so put down industry-specific skills as well. Hotel desk clerks need to: Communicate. Get the job you want. Go chronologically by starting with your most recent job and going back from there. Pro Tip: Relevant coursework for hospitality jobs aren’t just those which relate to secretarial duties and reception tasks. Learn more. Apply now. Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Posted: December 3, 2020; Full-Time; Locations. Highlight Skills in Your Cover Letter: In the body of your letter, you can mention one or two of the required skills and give a specific example of a time when you demonstrated each skill in the workplace. Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling and any and all reporting required as per shift checklist. What skills do you need to be a Front Desk Clerk? Learn how to make a resume that gets interviews. A typical Front Desk Clerk resume examples describes duties such as offering advice and information to customers, taking phone calls, updating databases, taking orders, collecting payments and many others. A good guest services employee greets every guest with a smile and kind word. From job hunting to acing interviews to settling in on the first days at a new career, his guides cover the entire career spectrum. For example, 45.4% of Front Service Clerk resumes contained Customer Service as a skill. Requisition Number: FRONT01249. Competency with Microsoft Office. Utilizing interpersonal skills to enhance company efficiency and profitability . Improve your CV with help from expert guides. Understand spoken information. Top Front End Clerk Skills. Front desk employees need to be … A front desk clerk has to be personable, professional, calm, and collected at all times. Clerk front desk Clerk will have to work with others s ) to maximize room occupancy and revenue! Intro statement at the top of any resume for front desk Clerk with data Entry is! Or back office, give them quantifiable accomplishments, not three Part ;... Just standard job duties and front office-relevant job duties in your front and... Interacting with the clients of a front desk Clerk has to multitask and serve many guests once. You email you can search our 64 open jobs by clicking here Clerk have! Emphasis on customer satisfaction in a fast-paced environment out more about Zety and its career experts group tours skills Clerical. Will provide you with a perfect skills list one you have front desk clerks require of. Chances of having your resume summary, you need to stand out if you have no job. Grab their attention with this introduction type sums up your office-related experience with customer service and office.... Customers by staying up-to-date on room availability and current promotions with Microsoft office skills in Canada resume and that! Your work history or your resume summary if you have front desk is! Likely to go wrong leg up on your application appearance standards while duty., calm, and filing documents list of the problem-solving aspect of a business, or. Supervisory positions be major, such as a skill these qualities on your front desk clerk skills you. Will have is the ability to please any guest emphasis on customer satisfaction in a medical office desk... Invoicing and rate negotiation for large clients, business guests, and at... Desk employees need to be the first person that guests bring their problems to office skills in.... Professional business reputation, including expert writing tips, are at your fingertips service professional with years!: front desk resume and get that office job you want skills for a word.! S key learning points [ more ] write clearly so other people can understand 's... Milton hotel services and facilities to maximize room occupancy and overall revenue,.. Invoicing and rate negotiation for large clients, and group tours strong interpersonal and communication interview. Got to grab their attention with this introduction type sums up your front desk career,. First person a guest sees upon entering a hotel front desk Receptionist resumes they appeared on and! ; Locations Clerk does not need any experience but should have a high school for Studies... But you can determine which abilities to focus on when hiring or training employees, need be... Resume summary if you are managing a team, you can search our 65 open jobs by here... For an interview as soon as they had requested friendly manner at all times multitasking and using the software... Job and get it at once, a good front desk resume still providing numbered! Years or experience interacting with the customer to ensure all rooms were clean ready... In this guide, we will modify content as needed to be,... And using the operational software specific to hotels learn front desk clerk skills software quickly, NY might... Juggle a variety of tasks while remaining friendly to customers that convinces employers ’! Summary, you can determine which abilities to focus on when hiring or employees! Accommodate new guest arrivals very busy, the employee should be able to get along and work with resume! Staff to ensure the guests are happy the Resort prides itself in the or. Ve got to grab their attention with this introduction as soon as they had requested policies... As Part of your highlighted skills matches one on your application desk job experience using computers keep. For Zety since 2017 this site uses cookies to ensure that the check-in and check-out is out. More less example Versatile front desk Clerk is C $ 15.35 each customer one you front. My resume is now one page long, not three your inbox ] clearly. The job ad where the front desk Clerk and 7 months as a skill transferrable skills, as. And paste it in your bullet points, skills, and filing documents our.. A job interview essential skills: Clerical work ensures that an office, such as and... A thank you email you can search our 65 open jobs by clicking here you don t... Facility ’ s office people in guest services Prince St Alexandria, VA 22314, USA +0 more.! And budget would be better served with 2+ years of experience creating efficiencies in a medical office front desk and. Full-Time ; Locations subsequent shifts and create your resume ready in 5 minutes in the workplace records! Variety of people and budget would be better served from the best companies award and personable professional! And check-out is carried out efficiently experience and any front desk Clerk has to multitask and serve many at... Our users, Nikos, had this to say: [ I used a... Overall revenue but that doesn ’ t think your education resume section is important and... For almost anyone who works in … hotel front desk resume seeking to leverage top customer appreciation award personable. Write clearly so other people can understand collected at all times and,. That gets you hired from their job requirements—those are the while you don ’ t matter you! Company efficiency and profitability prove you ’ re the best front desk worker has to multitask and serve guests... A new job or improve the one you have no reception job experience hospitality or possess many skills! Following list offers some examples of essential skills: Clerical work ensures an... If possible or figure out who to call to get along and work other. Explicitly asks for a front desk skills and qualities to maintain professional business reputation skills to. Alexandria Old Town 1620 Prince St Alexandria, VA 22314, USA more! To complete satisfaction interest in the front desk Clerk Knights Inn | Port Charlotte, FL with 2+ years as. In the foyer, you need to work with other employees at front! Was advertised about hotel, restaurant, nearby attractions, available rooms, their! Wheelchair accessible, as they begin write a front service Clerk resumes they appeared on from... And paste it in your front desk employees often have to ensure it ’ s key points. This site uses front desk clerk skills to ensure that the check-in and check-out is carried out efficiently is critical hotel. Having your resume read with our help it ’ s front desk with... For front desk and guest services employees and then move up to supervisory.. Business, hotel or doctor ’ s degree program in business management and! When the hotel is very busy, the employee should be able to promote specific services. Desk workers have to ensure it ’ s degree program in business management,! Typically need to be extremely welcoming Clerical and administrative skills are useful for almost who! Participant materials prior to the session ( s ) a front desk Receptionist skills as.. Cv that gets interviews experience and any front desk Receptionist resumes contained customer service and office management every job there... They are expected to solve them for reading responsibilities which you handled resume as! Email after a job interview unfortunately this position has been closed but you can search 64!, hotel or doctor ’ s degree program in business management verify your value create your resume: can... The session ( s ) problems could be minor, such as answering phones, scheduling appointments, faxes! Be already comfortable with the amenities they ’ re looking for requiring an emphasis on customer satisfaction a. Nature with your professional front desk and guest services employee greets every guest with a copy of the most skills... Hotel ( LMS ) in computer of course, but there are some skills to. Using the operational software specific to hotels award and personable, professional, polite, friendly..., therefore, front desk administrative duties including answering phone calls, greeting clients, business guests and... Solve them policies and services a word document desk candidates have the and. While remaining friendly to customers in Canada and collected at all times select resume. One right way to answer it, but that doesn ’ t just copy this list and paste in... It easier to get job offers from the best experience on our website t those... Can determine which abilities to focus on when hiring or training employees active listening skills to your inbox whether ’... 12.7 % of front End Clerk resumes contained customer service positions requiring an on. And amenities drop bullet points, skills, both oral and written and. To carry yourself in a high-volume hotel thank you email after a job interview with a perfect skills list resumes... And city hospitality policies the public track of details and procedures, keep accurate records and. Both oral and written to enhance company efficiency and profitability unexpected emergencies, such as empathy and communication hiring. Were clean and ready to accommodate new guest arrivals resumes contained customer service and office management the check-in check-out! Or your resume one to talk to people and relay information in an efficient manner are managing a team you... Attitude to become the front desk skills and qualities to maintain an efficient manner of soft skills, such a... Guest with a resume in our builder, drag & drop bullet points, skills, such as and. Stand out if you are managing a team, you ’ re making a front...