Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Hotel Front Desk Agent Job Description. Applicants must address problems […] Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. The position for a Front Desk Officer is an administrative role. 3. Excellent written and oral communication skills required, Applicant should be highly organized and detail-oriented, Experience using a multi-line phone system preferred. Club Staff personnel who are interested and skilled in working with children, also provide babysitting in our Kids Klub. They also need to be familiar with office equipment and procedures. Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk. He or she works as an in charge of all front desk operations. Front Desk Representative job profile Front Desk Representatives are one of the most important roles in improving customer satisfaction and customer loyalty. This free front desk job description sample template can help you attract an innovative and experienced front desk employee to your company. We are looking for an organized and experienced front desk worker to join our company. Asst. Front desk receptionists usually act as gatekeepers for an office. Often times they are the first contact with the customers, and are responsible for making a good impression and improving reputation. You will work a set schedule that’s free of weekend and evening hours. Your privacy is our priority. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. Check our related job descriptions examples for front desk ambassador. Make sure to add requirements, benefits, and perks specific to the role and your company. Compute bills, collect payments, and make change for guests. Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether they are right for the job. While you don’t need to list every daily task, such as checking email, you must list the core responsibilities. 4. It takes strong communication skills to do this job well. Job brief We are looking for a Front office manager to manage our reception area. Filing, mail distribution and use of a computer usually are necessary. He or she is responsible for dispatching courier mails and keeping a record of them. We make the hiring process one step easier by giving you a template to simply post to our site. Order the tasks according to which one is most important. Determinate's a guest's reservation status and identifies how long the guest will stay. Work is performed in an office environment. In this position, you will greet guests entering the building and help direct them where they need to go. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. If you enjoy people and are committed to doing excellent work, then we want to hear from you. Team Members and Sample Job Descriptions Position Title: Front Desk Roles - Responsibilities. In this position, you will play a key role by … It is the front desk receptionist who greets anyone who enters the building. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. They are responsible for scheduling client appointments, greeting clients when they arrive, and helping clients fill out paperwork. We pride ourselves on providing a safe and welcoming atmosphere. They also have to store any luggage as needed by guests. Make sure to add requirements, benefits, and perks specific to the role and your company. The hotel receptionist job is often referred to as a front desk agent. Front Desk Job Description. Also known as a … Twitter, Facebook, and LinkedIn! This list of front desk receptionist job specifications can help you get an idea of what to include: • Browse 100s of templates across 40+ industries, • Customize your template with your company info & job requirements. The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and … % Of Time: Function / Task: ENVIRONMENTAL/WORKING CONDITIONS. Issue room keys escort instructions to bellhops. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. The hotel front desk job is a valued position in any hotel. The specifications should detail the minimum requirements a candidate must meet to perform the tasks associated with the position. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. • Post it to 20+ job boards in seconds – for FREE! Responsibilities for a front-desk job often include answering a multi-line phone system and greeting and directing guests, as well as staff. That person can help you create a list of required and preferred qualifications and then order them from most to least important so you can add them to the front desk receptionist job description. Answer questions and address complaints. A front desk agent works fulfilling customer service and administrative roles in hotels. A front desk office assistant has a variety of duties. » Related 'Front Desk Ambassador' Job Descriptions Hotel Desk Clerk Keep records of room availability guests accounts, manually or using computers. Create the Perfect Hotel Front Desk Job Description for a Resume. All rights reserved, Operate a multi-line system to answer calls, transfer calls, provide information, schedule appointments and take messages as needed, Greet walk-in clients and make sure they are comfortable while they wait for their scheduled appointment, Maintain a copy of the director’s schedule and make, adjust or cancel appointments when necessary, Perform administrative tasks as needed, including proofreading, transcription and creating invoices. He or she has to attend incoming and outgoing calls and transfer calls to various departments. The position of front desk manager entails managing the reception area, coordinating all front desk activities, and supervising the support staff. Front Office Manager (AFOM) - Job Description Hits: 84093 Bell Desk - Bell Captain Job Description Hits: 51212 Bell Desk - Porter / Bell Boy Job Description Hits: 135218 Front desk - Agent / Guest service associate Job Description Hits: 205299 Front Desk - Cashier / Auditor Job Description As you create your front desk receptionist job description, you need to make sure it is clear that a friendly attitude is an essential quality an applicant must have. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. A front desk receptionist should also have a professional appearance and demeanor. This gives applicants an understanding of what they would spend most of their time doing so they can decide if they are interested in the job. Having the knowledge of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position. Other common job titles include guest relations associate or front office agent. I’ve included a brief description for each as well as the # of job title searches per month. The ability to identify and overcome a problem can be useful in … This is a receptionist job description sample (template) that includes receptionist job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information. On the ZipRecruiter blog, we use insider experience and data derived from our AI-driven jobs marketplace to provide advice and insights on topics such as the job search process, interviewing, and labor market trends. Call (877) 252-1062 (6am - 6pm PST) or Contact Us. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Front Desk Agent Job Responsibilities: Welcome customers and guests in a warm and friendly manner. It is the front desk receptionist who greets anyone who enters the building. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. When writing, consider these typical front desk receptionist job responsibilities: Although it may seem like the job specifications are the easiest part to write, the truth is you need to pay special attention to writing the skills and qualifications part of your front desk receptionist job description. A position of this nature is typically entry-level, providing an opportunity to get a foot in the door with a sales office, doctor's office, accounting firm, hotel or other type of company. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. We are looking for a professional with a friendly attitude and the ability to multitask to serve as our company’s front desk receptionist. This free front desk job description sample template can help you attract an innovative and experienced front desk employee to your company. We also offer great benefits and vacation time from the moment you start working. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. At ZipRecruiter, our mission is to connect employers and job seekers with their next great opportunity. What Does a Front Desk Receptionist Do? ... Below are the top 10 Administrative position titles employers request job descriptions for on Google, according to ahrefs. He or she has to maintain the coordination of ID and other visitor’s cards. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Pick up and sort daily incoming correspondence and deliver sorted mail to addressees. You’ll be responsible for performing various administrative tasks, such as answering telephones and giving information to customers and the general public. Detail is important because it helps candidates determine whether they meet your needs and, therefore, prevents your inbox from becoming flooded with the resumes of unqualified applicants. Represents the hotel to the guest throughout all stages of the guest's stay. When writing your front desk receptionist job description, make it succinct to ensure it is easy for the candidate to understand. The duties and responsibilities of a front office executive are as follows: 1. Doesn’t matter if you’re making … In addition, you’ll be responsible for answering and managing the phones. Front desk receptionists usually act as gatekeepers for an office. Front Office Job Summary We are seeking a highly-skilled and self-motivated front office worker to join our growing team. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. When writing a job description, you need to make the job responsibilities section the largest and most detailed part. Learn more: ZipRecruiter, Inc. © All Rights Reserved Worldwide, Front Desk Job Description Sample Template, ZipRecruiter Wins Three 2020 Comparably Awards, ZipRecruiter Launches Unemployment Benefits Calculator, Unemployment Insurance Job Search Requirements Explained, Customer Service Assistant Job Description Sample Template, Office Administrator Job Description Sample Template, Financial Assistant Job Description Sample Template, Processing and preparing travel vouchers or other documents, Collecting, sorting, distributing, and preparing mail and courier deliveries, Copying files, and maintaining records and documents, Greeting walk-in customers and other visitors and escorting them to specific destinations, Answering, screening, and forwarding telephone calls, Performing other administrative support tasks, such as keeping appointment calendars, Obtaining or sending information or documents using a computer, fax machine, or mail, Contributing to the security of the office by helping to monitor visitors’ access, Experience and college education preferred, Knowledge to operate computer and phone systems. If you are not already well-versed in which tasks and duties the new employee will be responsible for, speak to the person who will be his or her direct superior. Use bullet points to detail some of the core responsibilities of the employee and how they keep the company running smoothly. 5. Front desk employees are often the first employee that the customer or the public comes into contact with, so you’ll also be responsible for leaving a good first impression for the organization. Must have a high school diploma or G.E.D. When creating your front desk receptionist job description, you can use the following example as a guide. Each of these tips will help you create a strong front desk receptionist job description. Maintain log books, including sign-in/out logs, front desk expenditures, and calls received. The duties of a front desk officer vary but typically consist of answering phones, greeting customers and clients, scheduling appointments, verifying identification and signing in guests, opening and closing the establishment, and acting as a liaison between clients and executive staff. Ascertains their lodging, purchasing needs. The Hotel Front Desk is responsible for checking guests in and out of the hotel, as well as performing administrative tasks such as managing bookings. Front desk coordinators work in the office of service-based establishments as the general point of contact for all of a client’s pre- and post-service needs. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. Receive letters, packages etc. You will also coordinate all front desk activities, including calls, reservations and guests services. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. They are who members and guests see first, so it’s their job to set the tone for the rest of the members’ club experience by being friendly and welcoming. 6. And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. They welcome and orient new guests and issue room keys. We are a large company with multiple offices in the building, and the job can be fast paced with little downtime. Maintain executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Answer all incoming calls and redirect them or keep messages. Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems. They essentially check guests in and out, make room reservations and … and distribute them. Receptionists should also be organized and find it easy to communicate clearly. We make the hiring process one step easier by giving you a template to simply post to our site. Greet and welcome guests. Related Topics: Employer, Templates, Job Description Sample Template. Front desk managers also compile reports for management, including occupancy reports and financial information. Here is the description of the duties and responsibilities of a position which requires the highest level of personal character. © 2020, Bold Limited. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. He or she has to distribute inwards documents received a… During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Use this professional created Front Desk Supervisor job description example to gain some inspiration on how to best craft your job description. How to write a Hotel Front Desk Clerk job description. 2. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Ascertains their purchasing needs. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Management Responsibilities of the Front Desk Office Assistant. * Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them* Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested* Manage the building log of who is entering and exiting the building* Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup* Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone* Maintain the reception area, keeping it clean and free of clutter* Assist new applicants who come into the building to apply for positions, including providing them with applications, pens and clipboards along with any reference material they may need, such as telephone directories or Wi-Fi passwords* Handle filing and data entry as requested, * High school diploma or GED* At least two years of training or experience in customer service and office work* Computer proficiency* Strong verbal and written communication skills* Ability to work independently, * College degree in business administration. Start your job search or post a job today and connect with us on The main duty is to do the Management of the front desk. Some of the jobs titles that a front desk agent could grow into … Reports To (Title): Approvals: Supervisor: Essential Functions and Tasks: Approx. Prepare outgoing mail by drafting correspondence, securing parcels etc. Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Front Desk Supervisor; Administrative Support Supervisor . Your job description is the first touchpoint between your company and your new hire. Calls and redirect them or keep messages will also coordinate all front desk receptionist who greets anyone who enters building. To the Hotel receptionist job description sample template can help you attract an innovative experienced! Strong front desk office Assistant guest 's reservation status and identifies how long the will! 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