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We will try to reach you again as soon as we can. You can file an insurance claim through the company and wait to hear from them directly. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. To verify your current enrollment status we may need to contact your university or college. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Sometimes airlines provide us with fares we cannot display online, even to our members. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. We will be fully responsible for the proper performance of the package as a whole. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Yes! We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. Most airlines have issued one free change and you may be eligible to cancel for future credit. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. Travel & Covid-19: Everything you need to know. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. Such terms and conditions may be disclosed by use of hypertext links. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). StudentUniverse UK has got you covered. Are the prices I see on your site in U.S. We advise you also to print the on screen confirmation. Please check your applicable loyalty program for the specific terms of your membership. Please speak to one of our consultants for further details. All airline tickets must be issued in the name of the passport/photo identity holder. combination of at least two of the following components selected before We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. However, some countries (Iceland, Greece, etc.) Log in to your account on our website and go to My Wallet to view your credit. The active codes can always be found on our Promo Codes Page. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Eligibility, Joining, and Website Information. Maybe. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. Write a Review. We accept most major debit and credit cards. Refund Policy. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. If your query is not urgent, please expect a delay in receiving a response. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. Yes, and this depends on the airline's policy. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. However, ***** policy allows rescheduling of your flights until September 2023. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. StudentUniverse is not responsible for providing you with this information. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). Please check that your passport is valid for 6 months or longer than your intended travel time. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). They may change due to air traffic control restrictions, weather conditions or operational requirements. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). Yes! Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. As a student, I bought a ticket from the student universe website. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. All airline tickets must be issued in the name of the passport/photo identity holder. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Please ask us to confirm what protection may apply to your booking. StudentUniverse AU has got you covered. The credit is a one-time use, not like a gift card where you can use it for multiple things. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Log in (or join) to see if you are eligible. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. I have questions about baggage. Refund Policy. Youll be able to use it on StudentUniverse, for flights operated by that airline. Airlines generally do not allow changes to your routing or name changes. accounting for a significant proportion of the package. If this is not the case, you must let us know. Minimum stay and maximum stay rules apply to return and multi-stop flights. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. Save your details for a quick and easy checkout process. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. Most Popular. If you would not like to accept the future travel credit, we can look into the possibility of a refund. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. you may have booked a United ticket that was operated by a partner airline). 5 months later I am still trying to get my $900 back from this scam. Fulfillment of a request cannot be guaranteed. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Have a look and see if there is one that works for you! Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. Please note that we can *NOT* reinstate your flights for you if you cancel them. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. The short answer is no. This is very common, just make sure you have the card holder's permission! All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Yes, same airline. We may correct any pricing errors on our website at any time. Travel credit is stored on your StudentUniverse account for future use. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. We understand a lot of events have been cancelled due to concerns over COVID-19. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. Become a FREE member to access our exclusive student travel discounts. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. You can view any fees associated with canceling your ticket under the My Trips section of your account. Please check your airline's policy. We cannot guarantee the accuracy of any ratings set by accommodation providers. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. Please refer to your airlines policy for more details on when your credit has to be used by. You are solely responsible for any such fees. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. Sign up for sale alerts, email-only discounts, travel inspiration and more. A flight disappearing from your account typically means that the airline has cancelled it. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". We cannot issue a refund for you if the airline policy does not allow it. How much can I bring? We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. You also can't split it between multiple flights. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. Travel documents cannot be transferred to another person to use. You will need to know the legal name and date of birth of your friend(s). StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. All flights are non-transferable and cannot be used by anyone other than the ticket holder. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. First, they do not have a refund option. Individual services and tour organiser packages. Maybe. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. But ATOL protection does not apply to all travel and travel services. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. These policies and rules are binding on you, so be sure to review them before purchase. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. Your travel credit is associated with your original booking. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. DONT BUY REFUND POLICIES. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. Most airline tickets do allow changes for a fee, plus any difference in fare. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK.