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The utility must attempt to make a payment plan with the customer before termination. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. Calling regarding service disconnection is something Porter says AEP will never do. AEP customers targeted by scam claiming power will be shut off No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). Rule 4901:1-18-06 - Ohio Administrative Code | Ohio Laws New Hampshire - Approval from the state is needed to shut-off elderly customers 65 or older during November to April. Our simple transfer service makes it easier. No disconnect if illness would be aggravated, need statement from doctor. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. (As of 09/2008 no utility has an approved winter disconnection plan on file.) If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. AEP Texas Central Delivery Charges include all recurring charges from AEP Texas Central passed . Use of this site constitutes acceptance of the AEP Terms and Conditions. Upon close of the sale, Liberty will acquire AEPs Kentucky operations by purchasing all the stock of Kentucky Power and AEP Kentucky Transco. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. Service Requests - AEP Texas No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. (As of 09/2008 no utility has an approved winter disconnection plan on file.) The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. Basics of Residential Electric Service Drops - The Spruce Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs, Choice for Residential Customers Overview, Programs & Offers to Help You Drive Electric, Electric Vehicles for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Aep power hookup - Video chat 100% Free Prohibited for customers who can prove extreme financial difficulty or medical emergency and agree to payment plan. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. No disconnection if customer agrees to and adheres to payment plan. Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. An automated message, claiming to be from AEP, told him his service would be disconnected and he would lose power in the next 30 minutes, unless he acted immediately, by pressing 1. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. Unpaid Utility Bills Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). Regulated utilities must get PSC approval for disconnect. However, if you're moving to another AEP address, use our transfer service form. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Several of Arizona's energy vendors enforce moratoriums with varying criteria. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. No disconnection if a customer enters into a deferred payment plan. Customers may utilize the winter reconnect order one time from mid October through mid April. Consumer line: 888-570-9905, 307-777-7427. Consumer line: 404-656-4501or 800-282-5813. NOTE: These policies may not apply to all utilities in your state. No disconnect for elderly or disabled when temperature is >95, or medical emergency. November 1-March 31 - Cold Weather Rule (CWR). No disconnect if customer agrees and adheres to payment plan. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. No disconnect for customers who enter into a payment plan. C 08/08/2011 AEP Workshop Various updates . Summer termination procedures: When National Weather Service issues a heat warning for any parish in the utility's service territory, or when such a warning has been issued on any one of the preceding two calendar days. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. Disconnections are prohibited if customer agrees and adheres to payment plan. Use of this site constitutes acceptance of the AEP Terms and Conditions. Fees not included in the price above: Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect Recovery Charge: $30; Late Payment Penalty: 5% of past due balances. However, if youre moving to another AEP address, use our transfer service form. - Heat Protection Request a letter New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. The amendment is effective December 1 through March 31. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. American Electric Power has named Michelle Marsh vice president, Safety and Health, effective March 4. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Disconnect prohibited if customer agrees to a payment plan. During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. An investor-owned electric utility, electric cooperative, or public utility providing water service shall, upon request from a residential customer who has a Serious Medical Condition Certification Form filed with the utility, delay termination of service for a minimum of 30 calendar days beyond the expiration of the disconnect notice. Disconnect Policies | The LIHEAP Clearinghouse - HHS.gov How do you complete the tutorial on GTA 5 Online? The Ohio Environmental Protection Agency on Friday lifted its statewide moratorium on water shutoffs, allowing public water systems to resume disconnecting customers who don't pay their bills.. In the Lone Star State, AEP is divided into AEP Texas North and AEP Texas Central, each with its own service territories. AEP's advocacy helps 26 school districts receive federal funding to purchase 170 new battery-electric buses. Delay disconnection for 20 days if the action would adversely affect the health of a household member. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. November 1 - March 31 (temperature-based). Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. Utilities are required to offer a deferred payment plan. Customer must enter into a deferred payment plan if termination is postponed. Utility companies are advised not to disconnect residential electric or gas service during the day preceding and the day of a forecast of extreme temperature or, if the forecast precedes a holiday or a weekend day, on any day during the holiday or weekend. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. Financial hardship customers can also maintain service during winter period with an arrangement of 10% of total due each month. No disconnection if customer agrees to and adheres to payment plan.