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In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. I recently purchased a dining room set from this store location. More info. I will continue to work with her on future projects. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. They came in three weeks and the delivery guys were quick and efficient. May all benefit! When this store opened we would frequent from time to time. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. No one in the store claimed to know anything about the issue that had been going on for 3 months. Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. The customer service of the entire company is appalling. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. BEAUTIFUL FURNITURE STORE ! Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. that's how i felt and I never recommend to buy furniture from them. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. Apply today at CareerBuilder! If you are looking to work with anyone, we recommend working with David for sure. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. It's for sure my favorite furniture store in San Diego! Beautiful showroom but very unprofessional service. All quality and service has been phenomenal. Please see our Measuring for Furniture Delivery guidelines. Who is looking at this furniture before it goes out for delivery? Each one was a recording to hang up and go online for more help. ARHAUS - 40 Photos & 11 Reviews - 6000 Glades Road, Boca Raton, FL - Yelp No follow through yet again. Arhaus Furniture Review - Must Read This Before Buying I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. I cannot thank Kat and Michael enough. Beautiful quality furniture. Made to your specifications and submitted for production at the time of your order. I'd give this place zero stars if I could. It was not listed "AS IS" so I expect all parts to come with it. The pros: Beautiful and interesting selection of coffee tables. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. I would not be purchasing from them again and would not recommend them. Arhaus is a lovely store in Plano/ Frisco Texas area. His product knowledge put us at ease once we decided on our bedroom set. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. Better yet, these already-marked-down slipcovers were an additional 50% off. Arhaus Furniture Customer service? I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Claim your profile to access Trustpilots free business tools and connect with customers. Verition Fund Management LLC Has $1.55 Million Stock Position in Arhaus We recycle copper into tabletops and transform tree roots into chairs. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! We want you to love your new piece as much as we do. See how it all works here. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. Ripoff Report | Arhaus Furniture Review - Bedford, Ohio 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. Your experience can help others make better choices. We purchased a Taylor couch set with love seat, chair and three person/long couch. We make every effort to display the colors of our products accurately on the website. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? The covers are easy to use and help me make this furniture last forever. 4,200,070 reviews on ConsumerAffairs are verified. Please contact Arhaus for details. From looking at other recent reviews on various forums I'm not alone. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. I was informed that the benches are ready but the table will likely be delayed until May!! This is total crap. Worst customer service Ive encountered. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. I had to post a review for Arhaus in University Towne Center, La Jolla. Great customer service. The customer service has been extremely poor, had I not called no one would have followed up. Minimum purchase of $399 for six-month financing; minimum monthly payments are required. I bought $4500 worth of stuff on the website and they charged me $5500. I mailed. No problem -- they were sending a new cover. Never got it. The pros: Artistically designed and elegant selection of distinctive lighting pieces. How do I calculate the delivery fee to my area? It is your responsibility to inspect your product upon delivery. They took longer than expected. Debra Cleare helped us with bedroom furniture, accessories and tables. You send in pictures and they say nothing we can do. Will I receive all of the items on my order at the same time? Known for their sleek online experience and modern styles, they also have 71 locations across the US. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. I have worked with Michael Babcock to furnish two homes. No one called. I contacted Arhaus service and discovered that the warranty was only thirty days. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. People that come over say the room belongs in a magazine. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. It is unacceptable the way Arhaus treats their paying customers. They're awesome! If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. This plan will also cover seam separation. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. A Arhaus employs approximately 20+ people. Restocking fee does not apply to Non-Furniture Items as defined above. I will definitely be going back. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. The. I had been looking for a while and when I found this set I fell in love. Purchased a console for my living room! ARHAUS FURNITURE - 10 Photos & 15 Reviews - Yelp I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! Please have your order number available so that we may assist you more quickly. Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. I have no issues with the quality of the furniture. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! Does someone need to be home to accept my delivery? Worst customer service ever, the sales associate lie to you about the delivery schedule. The furniture itself has held up well with 5 kiddos, however the cushions have not. To be removed from our postal mailing list, unsubscribe here. The store is a joy for us to shop in and I don't particularly like furniture shopping. She has a flare and creative abilities which we appreciated. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. They should offer free delivery over a certain amount spent. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. These are the most beautiful outdoor chairs not to mention incredibly comfortable! Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. They are liars, don't live up to their commitments, and are rude. She is smart quick efficient and has a good eye! Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? Email Customer Service - Tell Us About Your Experience - Mariano's We visited the store several times and everyone was great to interact with and extremely helpful! ! The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. Own projects from concepting to delivery of final product. We ordered six leather dining room chairs. We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. Arhaus is a handcrafted furniture brand that was founded in 1986. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! Its total bs. How to Handle Customer Complaints [10+ Response Examples] - Tidio Customer Service Associate Job in Conover, NC at Arhaus Arhaus Reviews, Ratings | Furniture Stores near 5300 W 119th St If it's your first time visiting this sign in page, you'll need to create a new account to continue. Yes. . condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user The prices are very competitive and the staff is stellar! How am I supposed to do that myself? All the furniture is beautiful. I ordered my furniture in February of 2022. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. We have made several purchases with them to furnish our new home and they have been fantastic to work with. You can also visit one of our stores. I look forward to working with you in the redesign of our living room! Highly suggest you check it out and give your home that fresh touch Arhaus provides. We have always wanted the "cloud" from RH but to be honest it's not in the budget. I should have looked here first but it was just a small purchase. We tried every possible method to inflate without, and it just. Arhaus is a lovely store in Plano/ Frisco Texas area. I sent a request for a second shipping label. I want to escalate past the store manager, but they will not provide a contact. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. Highly recommend Arhaus as a very good store with beautiful merchandise. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. Have bought several pieces in the past, but never again. STAY AWAY. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. Michael is now my "furniture guy" and Kat is my "furniture gal." . Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. The pros: Delightful, handcrafted rugs that can enhance the style of your space. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. Who knows? Know what you want before you order but seriously you can't go wrong buying at Arhaus. . We ordered two couches from Zane at Arhaus and had an excellent experience with him. All Reviews Positive Reviews Constructive Reviews What can this brand most improve? Arhaus Furniture | Better Business Bureau Profile