This person was watching everyone in the line as if they were stealing. Your answers will help us bring you a fresher, friendlier and more convenient experience every time you shop. " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons Pros & Cons are excerpts from user reviews. Close it down! Giant Eagle and Toronto-based Flashfood launched the program at 34 locations in 2021. I just don't understand how this could happen. Desired outcome: Extremely poor customer service at #43 township of pine market district. Ok ..i put the items back in the cart ,told him he was being very rude and i didnt want the things anymore! Service 17 Value 15 Shipping 7 Returns 9 Quality 13 For that, Im lucky! According to our partners at TribLIVE.com, the grocery chain is expanding its partnership with Flashfood, an app that connects users to discounted food, in all stores. Like im bothe ring you! Further, The stores take no responsibility for alcohol consumption in their stores. Regarding using your PERKS for a free tank of GAS, - giant eagle chicken salad & giant eagle salsa, Worms in a head of letters and black dirt throughout the greens. My parents come here to get produce, and they got me into the habit, too. Giant eagle unwilling to offer anything related to customer care. I took a brand new jacket to their dry cleaners, the stain was small when i brought it in, when I came back for it the stain had spread and made worse. Theres no reason I should be getting the runaround like this from a big company like this. $#*! It was 445 pm today and the sub sandwich area was not closing or anything I see lazy employees! We had ordered two made to order coffees, one hot and one iced. Recent Google Reviews. Gain trust and grow your business with customer reviews. 1.0. A fax was sent according to the technician, the prescription was again not filled - they said there was no response. Last friday, I placed an order for pickup at Giant Eagle. I think that's obvious, Dec 7 2022 The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! So they keep putting out thinking it's fixed. I placed a pickup order for Feb 25, 8:30-9:00am window at #43 Township Of Pine store. Learn how the rating is calculated 1 complaint. Job Work/Life Balance Giant Eagle grocery store, W Prospect Ave in Ashtabula, Ohio. So they make you think you must buy 4, but no, only one is enough. Get the food ad on the mailers. 38 complaints closed in the last 12 months. The company even offers refills for pet medication. I was almost attacked by the store manager in Vermilion Ohio she came running out from behind the manager counter and screamed put a mask on, which I was putting on as she came running at me, she is very lucky I didn't clock her, will never go to that store again, switching all my prescriptions to have my insurance company mail them to me, they have the worst costumer service I have ever seen. If they knew it was in the hot foods for this long, they should have thrown it away or reduced the price. I have been having reoccurring issues with medication not being in stock at this pharmacy over the last year. I said I would write to Ms. Laura Karet about this. your customer service is not customer friendly. I have been contacting them for several days now, and I feel like theyre giving me the runaround. My husband **** called their customer service two days later and was informed that I had to call. Pay is not enough and they use you as a tool rather than a hard working human being. Then i was told i needed to spend $30 in 1 trip and $150 in total for the month. So, what does the staff do, they flip you off, argue and even have a pharmacist there that wants to fight because you call them lazy for not doing their job. At Giant Eagle, our Refrigeration Technicians are at the heart of keeping every supermarket, GetGo and warehouse running smoothly and coolly by ensuring the HVAC, food and beverage equipment, soda machines, and so many other pieces of equipment are running efficiently. i recently shopped at the local giant eagle for groceries. Team Leader Review. I am so disappointedthat the storewould sell something like this. Questions Post Question There are no questions yet for this company. I won't visit this location till this situation is taken care of and there are several other employees that have noticed his horrible hygiene and well. Same person who called me answered. I realize that's how it works. I was in a good mood untill I went to check out If you want more people to buy your products hire educated people who are not rude to the customers and do not look they live on the streets, do not require a loyalty card just to check out and purchase compatent self check out registers. We also ensure all reviews are published without moderation. I am a conservative person & I really like Giant Eagle! Get go in Washington PA on Wylie ave.. So I have called repeatedly and was told the discount would be added, but it never has been. Nov 25, 2022, 12:13 PM PST BBB Business Profiles are subject to change at any time. X . Especially the old ones, to think they have nothing better to do than be rude on the phone and then start crying if we're out of stock on something. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Giant Eagle, the store lead is a creep too. I know it is only one customer for giant eagle in Western PA so it doesnt matter to Giant Eagle but I am going to stop shopping at their stores all together. So they make you think you must buy 4, but no, only one is enough. And their Apple Seiter tops are always smashed in. He wrote a report but did not have anything to give me as a receipt, but he said someone would call me. The language that was heard today with the front of the store staff was horrible. I asked about my perks that were deleted I would recommend reaching out to the party you received this card from to seek any potential reimbursement. No everyone lives their life online. Giant Eagle Reviews Updated Mar 3, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 2,753 of over 3K reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Oldest First 3.5 53 % Recommend to a Friend 60 % Approve of CEO Laura Karet 952 Ratings Companies can't alter or remove reviews. Store associate did not receive full count of prescription, doesn't listen to emploeeys side of complaint, cashier tried to fight my husband in from. As with every shopping trip I informed the cashier that I would be using an ebt card and a cash card. It was on a Tuesday. See reviews, photos, directions, phone numbers and more for Giant Eagle Grocery locations in Washburn, TN. Since the COVID 19 crisis began, I have noticed that the employees at Giant Eagle have surpassed their typical miserable service. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. If she was helping it would not be anyone to watch! We have had many cakes from Giant Eagle and never had a problem like this. We would like to show you a description here but the site won't allow us. It was a gift for a friend who's car had been taken to the repair shop for an indefinite period of time. When I scratched off the gray box covering the pin to make an online purchase, part of the pin was missing, making the card unusable. The public deserves better than the service that GE provides. I have been a customer of Giant Eagle for about 40 years but the last eight years it has been strained. 54% of Giant Eagle employees are women, while 46% are men. I'll go to Kroger's from now on. show of laziness coming from the higher ups. Their were no signs and so i stood in the pick up line for 15 minutes just to find out i needed to be in the drop-off line. I am one of you best patrons; I spend hundreds and hundreds of Dollars at Giant Eagle. Disgusted I found a grey looking mealworm. The rudeness of store associate and unwillingness to help. I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. The employees name is Elijah B at store #69 Frankstown road 9001 Pittsburgh PA 15235. Only complaint is the pricing is high, occasional specials are good value, but by and large you can always find the standard staple groceries for less money elsewhere. We use dedicated people and clever technology to safeguard our platform. We cannot discuss details around this or any situation that may be under investigation. Order submitted Dec 15. 2412 customer reviews of Giant Eagle. Giant Eagle has 37,000 employees. They shop my online order, I schedule a pickup, and they load it up. And because of this despicable harassment and discrimination, I will be filing a discrimination/harassment complaint to the Ohio attorney general, Better Business Bureau, and Ohio Civil Rights Commission! I would like to be refunded for the costs of the product I never got. I would highly recommend shopping here. I will use Rite Aid that does care about the patients well-being, does not let prescriptions expire and notifies the patient when the prescriptions are ready or if there is a problem with a refill. Waited there another 10 minutes and was told it would be 30 to 45 minutes. Our only son was born @ Magee Womens Hospital in Pittsburg . Check out machines worst than Kroger's attendent had to be called 4 times You can call Giant Eagle's customer service phone number at (800) 553-2324 and you can email their corporate office at info@gianteagle.com. None I'm never coming back. Browse; Login . I was aggressively harassed and discriminated against on 12/24/20 around 12:40pm at the 2801 E. Waterloo Rd. Working hours Fri 7:00 am - 10:00 pm Tue 7:00 am - 10:00 pm Wed 7:00 am - 10:00 pm . Publication date 2014-01-24 Topics Giant Bomb, Quick Looks. but they want to play that silly "security reasons " game. Giant Eagle, Inc. Diesel Mechanic Review. On Monday, September 19, I purchased what was supposed to be a USDA Prime NY Strip steak @~$21/lb. Columbus ,ohio. DOWNLOAD OPTIONS download 1 file . I immediately returned to Giant Eagle with the card and receipt and requested a replacement/refund. I purchased chicken salad Giant Eagle last night, 9-28-18. Our partners at the Trib said the move has I tell them it stops when the tank is full. I am left with a $139.99 gift card that I cannot use because it does not have a pin. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I mean every one. Better Business Bureau: Desired outcome: I should have asked to speak to someone because Im guessing if my daughter was 12 it wouldnt have been an issue. You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. The remaining 30% were constructive reviews with the goal of helping Giant Eagle improve their work culture. I even ask someone to get one out for me but they would not. On 11/25/22 I purchased a Columbia gift card from giant eagle for $139.99. Giant Eagle released a new "myperks" program that simplifies the way you earn and redeem perks. This is right after Christmas. I gave this store a lot of business - Never Again! This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. Great service on Curbside Pickup in Erie! Every single prescription that is filled here is billed wrong. nav-opener. last year using the same card the gas pump charged me for premium gas when i pushed the button for regular. She still refused. in the whole process( 2nd attendant dark hair and eyes walked awayi went after him and asked to reis state my perks. I can not reply to emails. The previous croissants were flaky and buttery, as they should be, but the recent ones were doughy and bready. . Some of my articles are about CX (customer experience) and leadership. Hope the conversation the 3 associates had was very good. AND i understand some giant eagle's are charging for those bags! Delivery & Pickup Options - 16 reviews of Giant Eagle Supermarket "This is my local, neighborhood Giant Eagle. Desired outcome: This is unacceptable. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. What ever you feel is right. Why stop with ads in the mail? I'm not expecting any compensation because I cannot provide the evidence, but I did want you to know about my disappointment. Highly disappointed! I received an e-mail that convinced me that Giant Eagle is not sorry for the racism committed against African Americans in your stores. Giant Eagle is currently offering a promotion of 3x perks for members and 5x perks for pros through April 17, 2022. this item is currently being modified/updated by the task: derive . 3. She didn't know how to remove it. I was mentioning to the woman that was waiting on me of the experience and this Morgan came out of nowhere and was very direct and very nasty and said yes, and pointed to the employees in the pharmacy and was going on like this is all we have etc. I went to pick up my prescription today 3.22.22, this prescription is filled by a Doctor every 30 days, Which mea to pick up that day, per your customer service at the pharmacy who stated we now have a right not to fill it for 2 days, are you kidding me no you don't. She rudely told me to re-up order my food and wait in line again. However, it tried it, and the coffee had no ice in it and was just completely room temp and not good at all. DOUG?greatfront of house mgr. I was contacted by giant Eagle later that day saying there was a problem with my payment and to bring my card with me when I pick up my order up. I flipped. I would like an email sent to my email address [protected]@gmail.com so that I can explain further on how rudely I was treated, and I did not appreciate it. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Store associate did not receive full count of prescription, doesn't listen to emploeeys side of complaint, cashier tried to fight my husband in from. Decided to give GE another chance only to be disappointed again. Everytime I go through it a shift manager has to come over so I can complete my transaction cause your system is so flawed. Giant Eagle Pharmacy offers consumers convenient options when it comes to filling and refilling prescriptions and specialty pharmacy needs. No one has called me yet. GE card number 78012 but 2. Just needed coffees after a long travel day and both ended up room temp and we lost a good bit of travel time waiting on crappy specialty lattes for $8, was sad. I had purchased a head of lettuce only to bring it home and opened it to find that it was covered to the core with black moldy looking dirt. I just came back to Giant pharmacy after being with CVS. She was rude and said nothing. Another rep told me it's a health insurance issue that they can't do anything about. it is almost 2 months and haven't been able to use it, what do I need to do to use it, I have one for another vehicle and want to use this one, please advise, thank you, Desired outcome: As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and go bankrupt. Thank you. It's more of an inconvenience than a convenience. Tip for consumers:Provide customer satisfaction and a smile. When you get there, your groceries are ready. Pay for this replacement part that your car wash broke. Is this your company? this is very frustrating, inconvenient and time consuming. Shed light on the availability of medication needs brought to someones attention. December 29, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106RE: Complaint ID ********This letter is in response to the complaint submitted by ***** ****** to the BetterBusiness Bureau regarding their experience at the Grove City Giant Eagle located at2173 Stringtown Road Grove City, OH 43123. The associate was extremely rude to me. Giant Eagle reviews & complaints. Plus sideclean parking lot, great attendants, friendly , great check out attendants mostly female that care! More or less told tough. Desired outcome: 1. The wedge-tailed eagle (Aquila audax) is the largest bird of prey in the continent of Australia.It is also found in southern New Guinea to the north and is distributed as far south as the state of Tasmania. Claim it and get a lot of features. 9% of Giant Eagle employees are Black or African American. So I went to the self-checkout, and there I was harassed by two other employees. I've been shopping here for years, and it's a typical grocery store with an infuriatingly long line at the Pharmacy.