In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. However, the contractor will not ask you for any money when they call. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Always ask to see this card before letting anyone into your home. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Request a FREE property inspection to find out how much your claim is worth. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. It is also possible to claim for any damage that may have been caused during repair works. We would not replace all items, only the ones that are required. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Whats in it for you? These are repairs which need quick attention and don't need an inspection first. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. <> VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). If your repair can't wait until the programme we will carry it out within the normal timescales. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. The council is responsible for most repairs to your home. Gateshead Council aims to complete the backlog by late March next year. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. NE8 1HH Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. To keep up to date, why not follow us. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Payslips. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. View my payslip. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Wherever possible we will place the order immediately. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. % Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Regent Street These are repairs which could cause injuries or further damage if they are not dealt with quickly. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. A public consultation on the future of Gateshead Council's Leisure Services has commenced. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Any resident with My Housing Account can access this service. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Please continue to be patient, as we are experiencing a high volume of phone calls. You should report any damage to your local housing office. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Some of these jobs need to be inspected before the contractor can start the work. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Gateshead Now is a collection of the latest news from Gateshead Council. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. To access this support or speak to an advisor, contact Business Gateshead today. "The garages at Leam Lane had already been condemned, and we were working towards . A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. <>>> Gateshead A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. We are Gateshead Council'sHousing Team. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Some work to your home is done as part of a planned maintenance or investment programme. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. We are Gateshead Council's Housing Team. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. As a tenant you are not automatically covered for any of your home contents. We will need to look at what has been damaged so please don't throw anything away. %PDF-1.5 Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. If you continue to miss appointments for repair work you may be charged. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. If this is not possible, we will replace with the items we hold in stock. The contractors are currently repairing seven properties a week. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. For further information please contact the Involvement Team by: Civic Centre Reporting repairs Home. The team were very helpful and understanding of my dangerous situation. Office 3750 Well, theres so much on offer and heres just a few of the highlights! We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Thursday 26th January 2023. Youll be paid a competitive salary plus additional allowances where relevant. Work to the outside of your home may not need an appointment. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> 4 0 obj Planned repairs usually need an inspection before work is done. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Visit directory. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Council tenants can also be offered evening appointments for repairs from 4:30pm. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu about Our Customer Scrutiny Panel needs you! If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. endobj The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Gateshead Council aims to complete the backlog by late March next year. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Don't worry, we can still help! stream The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council.