Doorpersons – They assist guests upon entering the hotel premises. The focal point of activity within the front office is the reception desk. Concierge – Ser es as the guests’ liaiso on both hotel and non-hotel services. Beside this bell desk it’s also responsible for Newspaper handling, paging, incorting guest etc. The material is intended for educational and personal purposes only. concierge. The functions of the front office are to: • Sell guestrooms, register guests, and assign guestrooms. Comment goes here. • List the complexities and challenges of the concierge, housekeeping, and security/loss prevention departments. 1 year ago YashJariwal. ᴥ Back Office – This section supports the front office services including that crucial first contact for many guests, the telephonist. This is … 2 years ago Dhme Sh. SOP Number: Front Office SOP – 51 Department: Concierge / Bell Desk Date Issued: 14-Aug-2018 Time to Train: 30 Minutes Purpose of this SOP: The first impression that the guest gets from the hotel will last and the hotel needs to make sure that a guest who stays for the first time in the hotel will get all relevant information in an effective way while he is escorted to his room. 102 Part i Introducing hospitality and Lodging This chapter examines the function of a hotel and the many departments • Maintain accurate roomstatus information and … • Coordinate guest services. Bell desk: It is a section that is solely responsible for carrying the luggage of guest from lobby area to guest room during check in and guest room to lobby area during check out. The front office department is the most visible department in a hotel. 2. Kurukshetra is an Autonomous Institute jointly sponsored by Ministry of Tourism, Government of India and Department of Tourism, Government of Haryana. The Institute of Hotel Management, Catering Technology & Applied Nutrition, Jyotisar, Distt. Notes Full Name. the concierge. They handle the guest luggage from the guest vehicle to the lobby and to guest room Rishabh Vashisht, Student at IHM Pusa New Delhi. The concierge department is assigned to help the guest during their staying in the hotel and assists them to resolve any sort of problem. 1. GRC Guest Registration Card, which the guest needs to fill in with personal formation at the time of registration. • Provide information about thehotel, surrounding community, and any attractions or events of interest to guests. This platform is created for the Hospitality and Hotel Management students where we are going to provide the Hotel Management Notes (core Subject Notes :- FOOD PRODUCTION, FOOD & BEVERAGE SERVICE, HOUSEKEEPING AND FRONT OFFICE), Sample Question Papers, Research Papers, Project Reports, HM Jobs and HM Training of the students. M03_WALK1908_05_SE_C03.indd 101 10/22/15 8:17 PM. Concierge Information desk that assists guests for transportation, booking of events outside the hotel. In no way we assume the authorship of the materials provided on this website. Note; Things to remember; Front Office, Its Functions and Co ordinations with Various Departments Front office. ... Login to see the comments. BHMCT 1ST YEAR, BHMCT 2ND YEAR, BHMCT … We do not assume any responsibility for the content of the posted material. The notes provided for on this website represent the views of the individual authors of different books and notes and not ours. IP-PBX Internet Protocol Private Branch Exchange, where internet This section is headed by a bell captain, who leads a team of bell boy (also called bell hopes) and page boys. 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