For a better experience, please enable JavaScript in your browser before proceeding. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. A representative has been notified and will be with you shortly. Another for $6,500.00 from *************** in ***********, **. 2017 Thor Challenger XE Rear and side cameras and radio not working. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. Brought the coach home. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! Discover the necessary items to make this an unforgettable adventure! Check whether the batteries are charged enough. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! We have pictures we can send if you want. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? Number Of Radios. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Not a fuse, not a wire. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. We have been diligently working non-stop to get the flooring and heating breech issues resolved. Rear Bath. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. They have it completely gutted to repair it. Contact Sales. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. This is truly a manufacturer defect. Like most: We went on our first trip this past weekend. **** refuses to act in good faith. * This post was edited 03/23/19 02:00pm by bobndot * **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. I have looked and checked all connections and fuses I can find. The $1,000.00 bid they accepted. If you wish to set up a factory service appointment to discount you the $2000, please call ************. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! Wheel sensors for air pressure not working. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! If you wish to set up a factory service appointment to discount you the $2000, please call ************. 1. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. Not sure where the in line fuse is located any help locating would be appreciated. Planning pet-friendly trips can be ruff when you don't know what to pack! We had one of our **************** Representatives reach out, the below follow up was provided. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. If Tristen needs additional documentation, I will also be happy to send it. . At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. We bought it new in 2018. We have spent countless dollars and hours as well as travel time in dealing with this. After ******* ***** had our coach for almost a year. Based on the pictures provided to us, there is no repair to be made. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. Posts: 7. **** had no issues resolving many of the other problems with our coach. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. The only bid that ******* has accepted is the one of $1,000.00 from *********************. Can hitch up to 8,000 lbs. Thurmont, MD. Satellite. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. Payments are with approved credit. I am rejecting this response because: We have been going back and forth with this for three years. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. Across from the sofa is a booth dinette. Brandon Bailey - Bill of materials writer - Thor Motor Coach - LinkedIn AMAZON LINK:. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. We are not responsible for any such errors and reserve the right to correct them at any time. Submitting a response indicates a willingness to work with customers to make things right. The RV is a Thor ******* **** 2019 and the vin#*****************. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. Message. I have hundreds of emails relating to our continued attempts to get these issues resolved. Would be a great hunting rig! I can only speak to the radio wiring in my coach. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. She agreed to wait till it is safe to drive the coach to get the estimates. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. Seal leaks and causes extreme noise when driven at highway speeds. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. 2003 Thor Motor Coach Jazz - RVs & Campers - Facebook Rates and amount financed are determined by credit history. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. Complete this form and we'll contact you with our wholesale price. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. All standard features and specifications are subject to change. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. Thor Motor Coach Fuses and Breakers Reset and Replacement How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? Just for good measure, recheck those easy to access fuses in the panel in the coach. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Generator in photo not included. Our motorhome has been in the shop at la mesa for 71/2 months. 2003 Thor Motor Coach jazz. Explore Thor Motor Coach Products and Motorhome Brands There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. This Class C is located in Mesa, Arizona and is in good condition. Select the desired vehicle below to view all the recalls for that particular make & model. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. From the time we purchased the coach we have only driven a total of ***** miles. We purchased a new 2019 *********************** **** Motor Coach in May 2019. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. I think that is the Thor way. Learn More Class B I do not know WHY he has not had access to this correspondence. Standard and optional features listed on units may or may not reflect actual in-stock unit. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. . We have documented the roof concerns in case it does happen to be a concern. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. The customer service ************ spoke ith customer service reps who have no customer service at all. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. 1 swinging tv screen. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. State: Arkansas. This has all been dragging on for far too long. RV Generator Won't Start? Causes & Troubleshooting Tips To Try Description. THOR AXXERA RADIO.not working??? Description. Then to ********* in ****. The claim is currently under review, you should hear back from your rep by the end of this week. Mine is, and it seems a lot of folks on the Thor forum bring this up. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. It may not display this or other websites correctly. Tristen should have the additional documentation in his inbox this evening 12-11-2022. RVers Ask: What's The Best Way To Sell An RV? Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. We are also providing the **** commercial vehicle center web address. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . We have a leak in the back window of 2018 Thor Axis 24.1. Inventory shown may be only a partial listing of the entire inventory. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. I need my brand new RV fixed, and Thor has an obligation to fix it! Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. Used 2022 Thor Motor Coach Delano Sprinter 24TT Motor Home Class C bunk bed. 26 gallon black water tank and 31 gallon grey water tank. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? Nobody will build them better. Junior Member. Class Cs with the beloved luxuries of Mercedes-Benz. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. As stated previously, we are well aware that the coach is now off warranty. Mechanic's Assistant: What year is your Chassis? One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. Most of the issues listed on pdf ************************************************************** 2021. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Who never came back to do the work. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. We have endured a long and arduous journey. We have contacted the customer to investigate the root cause of the concern. Thor A.C.E. Class A Motorhome - Thor Motor Coach With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. Fill out this quote form and we'll get back with you as soon as possible. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . Mechanic's Assistant: Are you fixing your Chassis yourself? The solenoid is subject to failure and if it does, the switch will do nothing. Thor Industries Owner's Forum - iRV2 Forums We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. What's The Best Cordless Vacuum For RVers? New 2023 Thor Motor Coach Geneva 25VA Motor Home Class C Both electrical circuits must be energized for either radio to work. Fort Wayne, Indiana, United States. Onan onboard generator. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. Thor Motor Coach - YouTube ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. Why not the flooring costs? We pay our bill every month We were told to take to ********* ** or *********. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! The elements cause the roof to expand and retract. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. It has generator in it but does not work. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. . Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. Number Of Televisions. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). And we are akready receivng customer no assistance. Thor is saying to just patch it. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. Not just one but every single seat in the coach. This is an independent, unofficial site. Look in house battery compartment. New 2023 Thor Motor Coach Palazzo 37.6 - Exploreusa.com He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. Don't go searching for zebras just yet. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Brand: Thor Motor Coach. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Our 2019 ************ Motor Coach seats have started to completely disintegrate. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. What have you tried so far? Login to the Owner's Resource Portal to view manuals for older model years. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? This shouldn't be happening. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. We are sorry to hear of your concerns with your 2019 *******. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. I have a full side slide on my 2016 Thor Ace 30.2. ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach.