Platinum Plus costs about $300 more, but it really wasn't clear why. Just terrible management at Regus. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! Lorraine Brule Regus will convert your monthly sign up to a 6 month contract using small print in an email. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. All of our templates are completely free to use and are designed to save you time and hassle. Press question mark to learn the rest of the keyboard shortcuts. First month - $650 Build an instant presence wherever you need to be, at prime business locations. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. They are so disorganized that they are billing for both accounts. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. This could be due to your account details needing to be updated. This article was previously written by Matt Moffit. Stay far away from Regus folks. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Customer service left me on hold until the company closed then hung up the phone. I called their 1-800 number and someone overseas took my message. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Yes DragonPass also sells lounge entry direct without the need for a membership. This comment was posted by a verified customer. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. We apologize for any inconvenience caused. It is IMPOSSIBLE to get them to stop charging. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. For clarity, you were also charged a retainer top up. We understand that you'd have appreciated greater notice. Hi, is anyone aware if this is still valid and if any issues occurred? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Because if he expected it, why would he sign the contract? I look forward to receiving more information from you. When I called the number to sort things out, the number was disconnected. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. 2.3. Assistant Global Customer Service at Regus. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. They signed me up for things that I didn't ask for - didn't realize it in the fine print. It then states that you must provide this written notice at least three months before that end date. In conclusion, careful when u sign with regus. If processed correctly online, we would not be able to ignore your requests. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. If you refuse to pay their bogus invoices they will send you to collections. Yes. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. You have been with us for several years and already experienced renewals. Call us Buy now Have a question or issue with your current products and services? Thanks for the heads up on this. I cannot wait to advise every person that I can against engaging with this organization. Its an automated process. Prior to any renewal, our customers receive courtesy email reminders. I contacted Regus immediately to explain the situation and cancel my service. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. Such companies should not exist. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. Regus are not transparent with their pricing. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. I hope youll continue to serve more and more people and make their life happy and prosperous. Kind regards, I would like you to please confirm the receipt of the letter and the cancellation. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. Askcenter staff for availability and pricing. In case, there is any cancellation fee or refund, make sure to include the same in the letter. Thank you again for taking the time to provide feedback. Click End Membership. And, as I am moving to another state, it won't be possible for me to continue with the same. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. I couldnt see your email address or Regus account reference in your message. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Kind regards, If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Thanks again for everything I will be happy to recommend your services! 3. All our agreements automatically renew before their term finishes for an equal length to the previous one. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. How do you update your credit card details? Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. THINKPODs are available only in selected locations. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. Thanks again for your comments which help us improve. Service 110 Value 107 Shipping 48 I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. And that`s why I decided to write this post because. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. Please email me at lorraine.brule@regus.com with your company name and details. I look forward to receiving more information from you. Best regards, I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Make it brief, not elaborate. Setting up an automated payment is straight forward and can be done through the online portal. Thank you, Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] Michelle Spire And, therefore continuing the membership is not possible anymore. They charge an excessive retainer fee. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. This is also very unfair as we are paying for an office that we are not using because of the heating. But once you are in the system - you can't do anything. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. ive been trying to get my money back ever since. Just drop in to a location of your choice whenever you need a place to work. It was a nice experience to be able to associate with the Church for so long. I wanted to thank you for your help. Any that you do not require can be opted out through your online account. They only communicate via email. I look forward to receiving more information from you. Gain trust and grow your business with customer reviews. myRegus asks for Credit Card as well as DragonPass in Payment Details. I am surprised that youre now challenging this known process. He shares his travels under, The dragonpass offer from Regis is still valid. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. DragonPass also teams up with various third-parties to offer discount single-entry lounge access. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. Anyone can write a Trustpilot review. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. 25% off. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. Go anywhere but here, Hi Eric, thanks for reaching out. Troubleshooting common issues with Solstice Conference. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do.