"For the past four years I have been working with ABC, in the private sector. "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. Get started with your Free Employer Profile, Customer Service Representative Interview. 5 Dnata Customer Service Agent interview questions and 5 interview reviews. I couldnt complete the last two. It is okay to brag a little bit when answering this question. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? Read more interview questions at dnata. The next question was what does API stand for, which I gave the answer. However we know that its what we do afterwards that makes all the difference to them achieving their full potential. Dnata Customer Service Agent Interview Questions I am proud of my 3.90 GPA. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. I submitted my application through email. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. I planned four social events per year, and the turnout was always wonderful. I applied online. You cannot change others, but there is always the option to upgrade yourself! I interviewed at Dnata (Manchester, England) in Oct 2022. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. - collgues de tout type comme par tout. Through Indeed22 %. What is the interview process like at Dnata? {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} We should prepare about our self very well, I applied online. If I had to commit to just one, I would say that private transport brings me fresh challenges daily, which is exciting to me.". "Overall, my career has progressed a touch slower than I would have liked. We understand that discretion is one of the measures of excellence. Plan B is always ready to go.". Dnata Customer Service Agent Interview Questions | Glassdoor We are sorry for the inconvenience. Se continui a visualizzare Briefly share with the interviewer how you stay up to date on current events related to Dnata. The ability to make . "I prefer working in a more predictable environment because I can be more effective in my tasks. Followed by 2 technical ,1 managerial round. ", "Stress is part of any demanding job, and I embrace it to the fullest. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Think about what bothered you about this person and how you were affected by their behavior. Mumbai Area, India. I was top of my class, and working full time. The process took 3 days. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. Things have gone very well for me so far, and I am thankful for that. Therefore, any date prior to 2019 might not be accurate. Dubai You can't always predict what they may say, and you also can't always predict how you might feel in response. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. dnata - one of the world's largest air service providers - YouTube Other online job site8 %. pour nous faire part du problme. "My current work situation is quite independent; however, I do volunteer on a weekly basis at the local homeless shelter. Maybe they were unmotivated or preoccupied with their personal life. First you will have an assessment test which is basically you need tackle the time limit. Some of my favorite recent projects have included X, Y, and Z. The purpose of this page is to help you prepare for your job interview. Talk to the interviewer about your ability to create a variety of potential scenarios. Skilled in Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. 1.Technical 2 technical 3 managerial 3 round of interview. Wenn The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. naar Glassdoor users rated their interview experience at Dnata as 82.8% positive with a difficulty rating score of 2.46 out of 5 (where 5 is the highest level of difficulty). Muhamad Abdurohman - Customer Service Agent - dnata | LinkedIn I do understand the importance of it, though. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. It's great to see their excitement for what's to come, and their passion for the industry. United Arab Emirates, Vice President, Commercial & Business Development - What do you see as the biggest change in this industry over the past 3 years? ", "I greatly appreciate constructive feedback. I feel that this role with Dnata is a perfect step in my career now, and for the future. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, Tell me about a time you deal with a difficult customer, How do describe your ability of initiative, What language do you speak except English, Tell me about a time you go above and beyond, Get started with your Free Employer Profile, Auxiliar De Rampa/Agente De Passageiros (1). United Arab Emirates, Corporate Communications I interviewed at Dnata (Manchester, England) in Oct 2022. Interview questions were first added on September 15th, 2012. Be sure to complete your answer by telling the interview what the outcome was. However, we take things well beyond that initial induction. Si vous continuez voir ce Are there any particular courses you recommend that I take?". It was tedious work, but I knew the result would be worth the time and effort.". This estimate is based upon 6 Dnata Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. Perhaps you earned individual awards, accolades, or scholarships. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. I was also processed for final interview. I believe it's easier to 'do' rather than 'tell.' The recruitment coordinator immediately called for an initial interview after passing the paper screening. I admire the creativity and unconventional thinking in business and arts.". I have multiple safety-related tickets including X, Y, and Z. Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. We do not claim our questions will be asked in any interview you may have. I am confident in my ability to work productively, and harmoniously, with multiple personalities in a close-working environment. Answered April 24, 2018 Answer See 3 answers Free interview details posted anonymously by Dnata interview candidates. I interviewed at Dnata in Feb 2023. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. There are also a couple of blogs that I follow including Transport Data and Transport Now. Vocational or Diploma (12+2 or equivalent) desirable but not required. Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps The interviewer wants to know that, if hired by Dnata, you would enthusiastically contribute to their safety-focused workplace environment. You should be transparent about your most recent earnings and be prepared to back up any salary requests. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. Sorry I couldn't remember the acronym for one! Fax:+971 4 3166144, dnata Cargo 86 Dnata Interview Questions & Answers (2023) | Glassdoor dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. Very easy, nothing to hard. I was asked what does JSON stand for and got the first two letters (what is this school)? This training includes topics on transportation management, government policy and workplace safety.". Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. Please fill in the following fields with proper details. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. In a previous role, our inventory count was off. Candidates applying for GHA had the quickest hiring process (on average 1 day), whereas Baggage Handler roles had the slowest hiring process (on average 14 days). We will get enough time to answer the question and no need to be hurry. Get Daily Job Alerts Straight in Your Inbox By Submitting Your Name and Email ID Below. M.Roxas Highway As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. Airport Customer Service Interview. 3 round of interview. Every week there are new volunteers and new individuals with a range of needs. How do you manage the stressful times? . Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Dnata Pax Service Agent Interview Questions | Glassdoor The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. Discuss your preferences with the interviewer. With that said, I also bring public sector experience from earlier in my career. Employee referral22 %. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . verdade. Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. Amongst other general interview questions, I was tested on what do acronyms stand for. dnata Jobs - CUSTOMER SERVICES AGENT - GCCRecruitments Lamentamos I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry.". Help the interviewer to determine which personality type you are by answering this question clearly. message, please email Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Your company is forward-thinking and progressive. focused in Specialized Sales, Merchandising and Marketing Operations. What is the interview process like at dnata? | Indeed.com dnata Employment and Reviews | SimplyHired Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. Interviewer asked me about 7-8 questions and I got the offer next week after the interview. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. I applied online. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. Sorry I couldn't remember the acronym for one! Excellent time management skills combined with a superior knowledge of the customer service industry . All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Perhaps they have multiple departments or locations. I see that you have operations management positions open. Questions were about math, eye sight, english Grammer and passages but very tricky. The topics included energy efficiency and recycling.". Ci The process took 4 weeks. Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. ", "While researching Dnata and the local market I did see that there are a few competitors in our area. Be prepared with specific examples from a recent news story or client reviews. and Terms of Service apply. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The two sectors bring their challenges, so it is difficult to choose a preference. Talk to the interviewer about a time when you have been able to stretch company resources. | . Questions were about math, eye sight, english Grammer and passages but very tricky. We do not have advertisements on our pages but we do try to make money through paid-memberships. What is a typical day like for you at dnata? ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. I link the questions down below. Fill out a form. "We recently had a big project within our work center. ", "I try always to create 'what-ifs' because I know that plans change and fail. "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. My dream would be to earn a leadership role with Dnata down the road.". I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Glassdoor users rated their interview experience at Dnata as 57.1% positive with a difficulty rating score of 2.43 out of 5 (where 5 is the highest level of difficulty). This employer has claimed their Employer Profile and is engaged in the Glassdoor community. It's important to be able to professionally give and receive feedback.". Are you someone who can handle stress on the job? I am happy to comply with any checks that you need to conduct.". The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. "The bulk of my industry related education has been on the job training. Think about personal changes you could make that would have made your job easier, improved your skills or furthered your education. I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. Muhammad Shofiyan Abdul Aziz - Customer Service Agent - dnata - LinkedIn Working for Dnata gets you recognised and other companies want to grab you. The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' This position with Dnata will be a perfect compliment to both my short and long-term career plan.". Perhaps you read infrastructure related magazines, follow particular engineering journals or subscribe to an industry-related blog. This interview question allows you to demonstrate your ability to be a self-starter. Contact Us | dnata To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Even if you're not leading a team, you can still demonstrate the qualities of a leader! One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. How do you react? Working at dnata: 238 Reviews | Indeed.com It didn't take much time before our manager noticed this particular individual was slacking. If so - be sure to mention those achievements as well! Get started with your Free Employer Profile. Interviews at Dnata Experience Positive 50% Neutral 50% Getting an Interview Applied online 67% Campus Recruiting 33% Difficulty 2.0 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs I was asked did I google it? Hours:{%selectedMarker.openingHours%}. Relax for a minute and collect yourself- Organize your tasks by which ones you can complete independently and which ones you need help with- Take sufficient breaks so you do not exhaust yourself - Communicate your struggles with your leadership or team". - What is the company's primary goal for this position in the next 12 months? Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. Si continas recibiendo este mensaje, infrmanos del problema Assure the interviewer that you see long-term career potential with Dnata. para informarnos de que tienes problemas. Dubai - What is your favorite part about working here? "Workplace health and safety are critical topics to me. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter, Anonymous Interview Candidate in Bangalore, I applied through college or university. I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. Just yesterday I headed up the installation of a new software module. They agreed and implemented my suggestion. ", "I try to leave the small, quick tasks for last. There are many options for communication software and messaging applications. excuses voor het ongemak. ", "I have a balance of experience between public and private transportation. Job Location: Dubai, United Arab Emirates. {%selectedMarker.country%} Clark Freeport Zone One to one interview, the process was quite relax. However, being a dynamic leader can make you a proponent for change in the organization. ", "Here are some suggestions on how to handle a large workload:- List your tasks and prioritize them- Think of which tasks add to the company's bottom line, and start there (Closest to the money! Wir entschuldigen uns fr die Umstnde. Dubai Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) . For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". Customer Service Agent salaries at Dnata can range from 12,143 - 25,205 per year. Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. My criminal record is clean as is my drivers' abstract. Interviewed through hireview app.
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